FREQUENTLY ASKED QUESTIONS

[ + ] What do I do in case I want to change or cancel my order?
You can contact service@prinding.com with your question. Please include your order / invoice number.
[ + ] Which file type Prinding support?
I need you to answer this question our competitors support Maya, Soildworks, 3ds max, Blender, Rhino.
[ + ] Can I pay with a credit card?
Yes, all our transactions are handled by PayPal. You can pay directly via your PayPal account or if you do not have one you can simply pay directly using a credit card.
[ + ] Do you ship internationally?
Yes, our shipping services will reach you wherever you are.
[ + ] What's your return policy?
We will make sure your model will leave our facility in a perfect shape, but if you receive your model with defects we will return it no questions asked.
[ + ] As a content provider, how do I know what my Royalties are going to be on my sales?
We know that you will be happy with your sales volume at Prinding, and we offer generous royalties dependant on sales volume
[ + ] What is credit score and how it doses it influence my royalties?
Prinding’s credit score will improve by uploading files, inviting friends, sales volume, etc. As your credit score improve your revenue share will improve as
[ + ] How do I publish my products for sale?
  1. Create an account via the Login button
  2. Login
  3. Click on the Upload button
  4. Follow the UPLOAD 3D guide.